τ²-bench Retail Benchmark Results
AI Reliability for Customer Service Agents · October 2026 · 99 tasks, 4 trials each
The retail domain of τ²-bench, run unchanged: its policy, store database, tools, tasks, simulated customer (gpt-4.1 at temperature 0) and evaluator. Every configuration uses gpt-5.1; the comparisons use thinking off, temperature 0 and top_p 0, and the standalone LLM is also shown at the benchmark's default settings (temperature 1.0). A trial passes when the store's database ends exactly as the task expects. pass^k is the chance that k trials of a task, drawn from its four, all pass.
The configurations: standalone, τ²-bench's own agent with the policy as its prompt; the single-step thunk, the policy in one Thunk.AI step with policy-checked tools; and the modular thunk, the policy decomposed into steps, AI tools, typed state and code tools. The held-out set reports the modular thunk's final version (v9h); the iteration set reports v9g, the version it was built from.
Held-out set: 69 tasks
Train-split tasks never examined during development; each configuration ran once, at the end.
| Standalone gpt-5.1, temperature 0 | Single-step thunk (v8) | Modular thunk (v9h) | Standalone gpt-5.1, default settings | |
|---|---|---|---|---|
| pass^1 | 0.63 | 0.70 | 0.73 | 0.61 |
| pass^2 | 0.48 | 0.58 | 0.61 | 0.46 |
| pass^3 | 0.38 | 0.50 | 0.54 | 0.38 |
| pass^4 | 0.32 | 0.43 | 0.49 | 0.33 |
| Tasks passing 4 of 4 trials | 22 | 30 | 34 | 23 |
| Tasks passing 3 of 4 trials | 18 | 18 | 12 | 14 |
| Tasks passing 2 of 4 trials | 11 | 6 | 12 | 11 |
| Tasks passing 1 of 4 trials | 9 | 6 | 6 | 11 |
| Tasks passing 0 of 4 trials | 9 | 9 | 5 | 10 |
Task by task
| Task | The customer's request (from the task) | Standalone gpt-5.1, temperature 0 | Single-step thunk (v8) | Modular thunk (v9h) | Standalone gpt-5.1, default settings |
|---|---|---|---|---|---|
| 6 | You want to exchange the water bottle and the desk lamp. You want to exchange the water bottle to a bigger one, and the desk lamp to a less bright one (prefer battery > USB > AC). If the agent… | ❌✅✅✅ 3/4 | ✅✅✅✅ 4/4 | ❌❌✅✅ 2/4 | ✅❌✅✅ 3/4 |
| 7 | You want to exchange the water bottle and the desk lamp. You want to exchange the water bottle to a bigger one, and the desk lamp to a less bright one (prefer AC adapter > battery > USB). If the… | ✅✅❌❌ 2/4 | ✅✅❌✅ 3/4 | ✅✅❌✅ 3/4 | ❌✅❌❌ 1/4 |
| 8 | You want to exchange the water bottle and the desk lamp. You want to exchange the water bottle to a bigger one, and the desk lamp to a brighter one (prefer battery > USB > AC). If the agent asks… | ❌❌✅✅ 2/4 | ✅✅❌✅ 3/4 | ✅✅❌✅ 3/4 | ✅✅❌✅ 3/4 |
| 10 | For some reason, you want to return all things ordered. You have two payment methods and two orders, and you want to refund each order to the other order's payment method. If not possible, you are… | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 11 | For some reason, you want to return all things ordered. You have two payment methods and two orders, and you want to refund each order to the other order's payment method. If not possible, you are… | ❌✅✅✅ 3/4 | ✅❌✅✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 13 | You just got into gaming and want to cancel or return everything not associated with it. (Everything except a keyboard and a mouse, but do not reveal it to the agent). PayPal is prefered for… | ✅✅✅❌ 3/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 14 | You just quit gaming and want to cancel or return everything associated with it. (It's just a keyboard and a mouse, but do not reveal it to the agent). Original payment is preferred. | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 15 | You want to modify the pending boots to a size 8, and want the material, but do not care about waterproof or not. You prefer PayPal for any payment or refund. | ✅❌❌❌ 1/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅❌ 3/4 |
| 16 | You want to cancel all pending orders (since they are no longer needed) and return the watch you have received (but nothing else), and you want to know the total amount you can get back. | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 19 | You want to return the water bottle, and exchange the pet bed and office chair to the cheapest version. Mention the two things together and you want to get both done. If and only if you can only… | ❌❌❌❌ 0/4 | ✅❌✅✅ 3/4 | ✅✅✅✅ 4/4 | ❌❌❌❌ 0/4 |
| 20 | You just won a lottery, and you want to upgrade all your items to the most expensive variants (the new variants can have different features from the originals, but make sure the new shoe is still… | ✅✅❌✅ 3/4 | ✅❌✅✅ 3/4 | ✅❌✅✅ 3/4 | ❌❌❌❌ 0/4 |
| 21 | You want to exchange your shoes to item ID 4107812777, and use your gift card to cover possible charges. But when the agent asks for final confirmation, you add another request and also want to… | ✅✅✅✅ 4/4 | ✅✅✅❌ 3/4 | ✅❌✅✅ 3/4 | ✅❌✅❌ 2/4 |
| 22 | You want to change your user address and all possible order addresses to be 101 Highway, New York, 10001 (including the orders). Once the agent has confirmed the changes for the default address… | ❌❌✅❌ 1/4 | ❌❌❌❌ 0/4 | ✅❌❌❌ 1/4 | ❌❌❌❌ 0/4 |
| 23 | You want to exchange the helmet for a medium sized, red, high ventilation type, and you want to exchange the luggage set (in another order) to a two-piece black one with soft material. Lastly, you… | ✅❌✅❌ 2/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 24 | You want to cancel the grill, but if the agent asks you to confirm, you regret and want to keep it. You then want to ask which two t-shirts you have ordered in another order, and what materials… | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ❌✅✅✅ 3/4 |
| 25 | You have an order sent to Texas by accident, and you want to know the tracking number of the order, and return all items in it except the pet bed. You want the refund to your amex credit card, and… | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 28 | You want to return the skateboard, garden hose, backpack, keyboard, and bed. You also want to cancel the garden hose from the pending order you just placed (you ONLY want to cancel that hose — if… | ❌✅✅✅ 3/4 | ✅✅❌✅ 3/4 | ✅✅✅❌ 3/4 | ✅✅✅✅ 4/4 |
| 29 | You want to exchange your skateboard for a shorter bamboo material one. If several options are available, you want to know all options and their prices, and then choose the most expensive one… | ✅✅❌✅ 3/4 | ✅✅✅❌ 3/4 | ✅✅✅✅ 4/4 | ✅✅❌✅ 3/4 |
| 30 | You just received your tablet and it was damaged when you opened the package. You want to know the tracking number of that order first. Also if the agent can help you exchange or return the tablet… | ✅❌❌✅ 2/4 | ✅✅✅❌ 3/4 | ✅✅✅✅ 4/4 | ✅✅✅❌ 3/4 |
| 31 | . You just lost your tablet you just received and are in a bad mood. You want to know the tracking number of the order, and if the agent can help you refund or reorder the tablet. (You know it's a… | ✅✅✅❌ 3/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅❌❌✅ 2/4 |
| 34 | You had a work-from-home situation and ordered three home office items along with some hiking items, so that you can go back to your parent's place at Seattle to remote work and enjoy outdoor… | ✅✅✅❌ 3/4 | ❌❌❌❌ 0/4 | ❌❌✅❌ 1/4 | ❌✅❌✅ 2/4 |
| 35 | You want to return the speaker that is more expensive yet not resistent to water. Also, You want to modify the 17-inch laptop to the 13-inch version in another order. If no exact item is… | ✅✅✅❌ 3/4 | ✅✅✅✅ 4/4 | ✅❌✅❌ 2/4 | ❌✅❌✅ 2/4 |
| 37 | You just placed an order but you realize that your card has only $1150 credit left, but the order total is more than $1160. You wonder if the agent can help split the payment with another card. If… | ❌❌✅❌ 1/4 | ❌✅✅✅ 3/4 | ❌✅❌✅ 2/4 | ❌❌✅❌ 1/4 |
| 41 | You just created your user id mei_patel_7272 and ordered some things, but you have two problems: first, the 1000-piece intermediate jigsaw might be too hard for your little kid, you wonder if you… | ❌❌❌❌ 0/4 | ❌❌❌❌ 0/4 | ❌✅❌❌ 1/4 | ❌✅❌✅ 2/4 |
| 43 | You ordered some things for your daughter but she has not received them, so you want to know which address the order was sent to, the tracking number, and if the order is still in transit. You… | ✅❌✅✅ 3/4 | ❌❌❌❌ 0/4 | ❌❌❌❌ 0/4 | ✅✅✅✅ 4/4 |
| 44 | You want to change the Desk Lamp in order #W9300146 that you've placed for the cheapest Desk Lamp that's available. Any price difference should go to a gift card. You also want to know how much… | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 46 | You want to return an air purifier and a vacuum cleaner in your recent order. When asked for order ID, provide 9502126 first. If the agent asks you to double check, then say that you made a… | ✅✅✅✅ 4/4 | ❌✅✅✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅❌✅ 3/4 |
| 47 | You want to return an air purifier and a vacuum cleaner in your recent order. When asked for order ID, provide 9502126 first. If the agent asks you to double check, then say that you made a… | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 48 | You want to return an air purifier that you received since it doesn't work well. You want the refund on your original method of payment. Also, check at the end whether you are able to return the… | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅❌✅❌ 2/4 | ✅❌❌❌ 1/4 |
| 50 | You're in a rush and you want to undo cancelling an order that you've previously placed. Be insistent that the customer service agent should undo the cancellation and ensure that the order is… | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 52 | The digital camera you received doesn't zoom as far as you expected. You use the camera for bird-watching and want to exchange it for a camera that has the maximum zoom capacity. Price is not an… | ✅❌✅❌ 2/4 | ✅✅❌✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 54 | You recently faced a financial issue and want to cancel or return all possible orders. Well, except the boots that you really really love, but you are happy to exchange it for boots of the exact… | ✅✅✅✅ 4/4 | ❌✅✅✅ 3/4 | ✅❌❌❌ 1/4 | ✅✅✅❌ 3/4 |
| 57 | You wonder when is your order W4284542 is arriving. If it has not been shipped yet, you want to cancel the air purifier inside it. If you cannot cancel just the air purifier, you want to cancel… | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅❌✅ 3/4 | ✅✅✅✅ 4/4 |
| 58 | You want to modify two items in an order you just received: a coffee machine and a laptop. For the coffee machine, you want to keep the capacity and type but change the pressure lower to 8 bar. If… | ✅✅❌❌ 2/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 59 | You recently placed two orders, and now you would like to make several changes and checks. You'll first inquire about the status difference between your two orders, #W2702727 and #W8268610, since… | ❌❌❌✅ 1/4 | ❌❌❌❌ 0/4 | ✅✅❌❌ 2/4 | ❌✅✅❌ 2/4 |
| 63 | As you are interacting with a customer service agent, you first try to get it to guess a famous poem by providing the first line. If it refuses to do so, you carry on with your intended task,… | ✅✅✅❌ 3/4 | ❌✅❌❌ 1/4 | ✅❌❌✅ 2/4 | ❌❌❌❌ 0/4 |
| 66 | You want to change the luggage set in your order for a coat. Your goal is to change the order. If there is no way to do that, return the item specifically. If there are any issues, cancel the… | ✅✅❌✅ 3/4 | ✅✅❌✅ 3/4 | ✅❌❌✅ 2/4 | ❌✅✅❌ 2/4 |
| 67 | You want to check how much you paid for the order that you most recently placed. You are not sure how long ago the order was placed. | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 69 | You want to return an item you just received: a laptop. You think that you ordered it around April 2023 but are not sure. You want to return it because you found a better deal elsewhere. You want… | ✅✅✅❌ 3/4 | ✅✅✅✅ 4/4 | ❌✅✅❌ 2/4 | ✅✅✅❌ 3/4 |
| 72 | You made some mistake and sent an order your son's address in Washington DC, and you want to modify it to your default address in Charlotte instead (you do not want to mention it, but it is in… | ❌❌❌❌ 0/4 | ❌✅❌✅ 2/4 | ❌✅✅✅ 3/4 | ❌❌❌❌ 0/4 |
| 73 | You want to return everything you just bought except the coffee machine. | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅❌✅✅ 3/4 |
| 75 | For #W6908222, you want to exchange Wireless Earbuds {'color': 'blue', 'battery life': '8 hours', 'water resistance': 'IPX4'} to one with the following attributes: {'color': 'black', 'battery… | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 76 | You ordered a fleece jacket by mistake and want to remove it from your pending order. If removing one item is not possible, cancel the whole order since you ordered it by mistake. You also want to… | ✅✅✅✅ 4/4 | ❌❌✅❌ 1/4 | ✅✅✅✅ 4/4 | ✅✅✅❌ 3/4 |
| 78 | You have a couple requests. For order #W5056519, you want to change the address to be the same as order #W8277957. For order #W5056519, you want to exchange Makeup Kit {'skin tone': 'light', 'kit… | ✅✅❌✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅❌✅ 3/4 |
| 80 | For #W7209932, exchange T-Shirt {'color': 'blue', 'size': 'S', 'material': 'polyester', 'style': 'v-neck'} to {'color': 'red', 'size': 'XXL', 'material': 'cotton', 'style': 'crew neck'}; Use the… | ✅✅✅✅ 4/4 | ✅❌❌✅ 2/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 81 | Due to some life changes, you no longer need hiking boots, watch, keyboard, charger, jacket, and running shoes. If cancelling part of the order is not possible, you don't care, just cancel the… | ❌❌✅❌ 1/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅❌❌ 2/4 |
| 82 | You received two tablets and you only need one. You want to return the more expensive one and refund to credit card. If refund to credit card is not possible, you become angry and return… | ✅❌❌❌ 1/4 | ❌❌❌✅ 1/4 | ❌✅❌✅ 2/4 | ❌❌❌❌ 0/4 |
| 83 | You received two tablets and you only need one. You want to return the more expensive one and refund to credit card. If refund to credit card is not possible, you become angry and refund to GC. | ❌❌❌❌ 0/4 | ❌✅✅❌ 2/4 | ✅❌✅✅ 3/4 | ❌❌✅❌ 1/4 |
| 84 | You received two tablets and you only need one. You want to return the less expensive one and refund to credit card. But when the agent asks for confirmation, you change your mind and return the… | ✅❌✅❌ 2/4 | ✅✅✅❌ 3/4 | ✅❌✅✅ 3/4 | ❌❌✅❌ 1/4 |
| 85 | You want to exchange your Fleece Jacket for a large red Fleece Jacket with a half zipper | ✅❌✅✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ❌✅❌❌ 1/4 |
| 87 | You want to modify all your pending order address to the Washington DC address (which you do not want to reveal but is in one of the orders), along with your user default address. | ✅✅❌✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅❌✅ 3/4 | ✅✅✅✅ 4/4 |
| 88 | You want to change the book shelf to 4 foot but with the same material and color. If it is not available, cancel the whole order and you will buy again. If the agent asks for the cancellation… | ✅✅✅✅ 4/4 | ❌✅✅✅ 3/4 | ✅✅✅✅ 4/4 | ✅❌✅✅ 3/4 |
| 89 | You want to know what is the cheapest available mechanical keyboard right now and its options. If it is less than 200 bucks you want to exchange your current one to it. If not, you want to return… | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ❌✅✅✅ 3/4 | ✅✅✅✅ 4/4 |
| 91 | .You are angry about the quality of the two skateboards you just bought. You want to return them and refund to credit card. If the agent asks for confirmation, do not say yes immediately, because… | ✅❌✅❌ 2/4 | ❌✅✅✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅❌❌ 2/4 |
| 92 | You are angry about the quality of the two skateboards you just bought. You want to return them and refund to credit card. If the agent asks for confirmation, do not say yes immediately, because… | ❌✅✅✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅❌✅ 3/4 | ❌✅❌❌ 1/4 |
| 93 | You received a laptop and you want to exchange it to i7 processor, 8GB, 1TB SSD. If the agent asks for which laptop, it is 15-inch, 32GB. | ✅❌✅✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 95 | You received a laptop and you want to exchange it to i7 processor, 8GB, 1TB SSD. If the agent asks for which laptop, it is 15-inch, and it is actually two laptops that you want to exchange. You… | ❌✅✅❌ 2/4 | ❌❌❌❌ 0/4 | ✅✅✅✅ 4/4 | ✅❌❌❌ 1/4 |
| 96 | You want to change your LA order to your NYC address (you prefer not to reveal it but it is in your other order). You also want to exchange Bluetooth Speaker to be the cheapest green type. | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 98 | You want to exchange your Bicycle for one with a larger frame size for your kid (you are okay with having a mountain bike instead of a road bike). Jigsaw Puzzle in the same order also needs to be… | ❌❌❌✅ 1/4 | ❌❌❌❌ 0/4 | ❌❌❌❌ 0/4 | ❌❌❌❌ 0/4 |
| 99 | You want to exchange your Bicycle for one with a larger frame size for your kid (you are okay with having a mountain bike instead of a road bike). The Jigsaw Puzzle in the same order also needs to… | ✅❌❌❌ 1/4 | ❌❌❌❌ 0/4 | ✅❌✅❌ 2/4 | ✅❌✅❌ 2/4 |
| 103 | You want to return the bookshelf and jigsaw you received in the same order. Make sure you mention at the beginning that you want to cancel these two things, and they are from the same order. You… | ❌❌❌❌ 0/4 | ❌✅❌✅ 2/4 | ❌❌❌❌ 0/4 | ✅❌❌❌ 1/4 |
| 104 | You want to return all bookshelves and jigsaw puzzles you received in different orders. Make sure you mention at the beginning that you want to cancel these two things, and they are from different… | ❌❌✅✅ 2/4 | ❌✅✅❌ 2/4 | ❌❌❌❌ 0/4 | ✅✅✅❌ 3/4 |
| 105 | For order #W4316152, you want to exchange one Tea Kettle {'material': 'glass', 'capacity': '2 liters', 'stovetop compatibility': 'induction'} to {'material': 'ceramic', 'stovetop compatibility':… | ❌❌❌❌ 0/4 | ❌❌❌❌ 0/4 | ❌❌❌❌ 0/4 | ❌❌❌❌ 0/4 |
| 106 | You want to exchange your T-Shirt because it is too big, one size smaller would be good. You like the cotton feeling. If multiple colors are available, you prefer black. | ❌❌❌❌ 0/4 | ✅❌❌❌ 1/4 | ✅❌❌✅ 2/4 | ❌❌❌❌ 0/4 |
| 107 | You received hiking boots that seem like they were already worn, you are unhappy about it and want to ask for a new pair with the same specs. If the agent doesn't allow the exchange, get the… | ❌❌❌❌ 0/4 | ❌❌✅✅ 2/4 | ✅❌❌❌ 1/4 | ❌❌✅❌ 1/4 |
| 109 | You live on Elm Avenue in Houston, and recently you moved to a new house on the same street and bought a luggage set sent to this new address. But you realize you have another order sent to the… | ❌✅❌❌ 1/4 | ✅✅❌✅ 3/4 | ❌✅❌✅ 2/4 | ✅❌❌✅ 2/4 |
| 110 | You live on Elm Avenue in Houston, and recently you moved to a new house on the same street and bought a tablet sent to there. But you realize you have another order sent to the old address, and… | ✅✅❌❌ 2/4 | ❌❌✅❌ 1/4 | ✅✅✅✅ 4/4 | ❌❌❌❌ 0/4 |
| 112 | You want to modify your laptop order to your NYC address (you don't want to reveal it yourself but the address should be in your orders profile). You also want to modify the laptop to item number… | ❌❌❌❌ 0/4 | ❌❌✅❌ 1/4 | ✅❌❌❌ 1/4 | ❌❌❌✅ 1/4 |
| 113 | You want to cancel all pending orders. | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
Iteration set: 30 tasks
Test-split tasks the design was refined on.
| Standalone gpt-5.1, temperature 0 | Single-step thunk (v8) | Modular thunk (v9g) | Standalone gpt-5.1, default settings | |
|---|---|---|---|---|
| pass^1 | 0.63 | 0.82 | 0.83 | 0.65 |
| pass^2 | 0.46 | 0.71 | 0.74 | 0.49 |
| pass^3 | 0.35 | 0.63 | 0.67 | 0.41 |
| pass^4 | 0.27 | 0.57 | 0.60 | 0.37 |
| Tasks passing 4 of 4 trials | 8 | 17 | 18 | 11 |
| Tasks passing 3 of 4 trials | 10 | 8 | 8 | 5 |
| Tasks passing 2 of 4 trials | 5 | 2 | 1 | 7 |
| Tasks passing 1 of 4 trials | 4 | 3 | 2 | 5 |
| Tasks passing 0 of 4 trials | 3 | 0 | 1 | 2 |
Task by task
| Task | The customer's request (from the task) | Standalone gpt-5.1, temperature 0 | Single-step thunk (v8) | Modular thunk (v9g) | Standalone gpt-5.1, default settings |
|---|---|---|---|---|---|
| 9 | You want to exchange the water bottle and the desk lamp. You want to exchange the water bottle to a bigger one, and the desk lamp to a brighter one (prefer AC adapter > battery > USB). When the… | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 12 | You just got into gaming and want to cancel or return everything not associated with it. (Everything except a keyboard and a mouse, but do not reveal it to the agent). PayPal is prefered for… | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅❌✅✅ 3/4 | ✅❌❌✅ 2/4 |
| 17 | You want to change #W8665881 to be delivered to Suite 641 instead. | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 26 | You have an order sent to Texas by accident, and you want to know the tracking number of the order, and return all items in it except the pet bed. You don't remember the order number. It is urgent. | ✅✅❌✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 27 | From a recent order, you want to return the hose, backpack, and exchange the hiking boots to the exact same item but a waterproof variant. Make sure you mention the two requests at the same time,… | ❌❌❌✅ 1/4 | ✅✅❌✅ 3/4 | ✅✅✅✅ 4/4 | ❌❌✅✅ 2/4 |
| 32 | You just lost your tablet you just received and are in a bad mood. You want to know the tracking number of the order, and if the agent can help you refund or reorder the tablet. (You know it's a… | ❌✅❌✅ 2/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ❌✅✅✅ 3/4 |
| 36 | You just placed an order but you realize that your card has only $1131 credit left, but the order total is more than $1160. You wonder if the agent can help split the payment with another card. If… | ❌✅✅✅ 3/4 | ❌✅✅✅ 3/4 | ❌✅❌✅ 2/4 | ❌✅❌❌ 1/4 |
| 38 | You just placed an order but you realize that your card has only $950 credit left, but the order total is more than $1100. You wonder if the agent can help split the payment with another card. If… | ❌❌✅❌ 1/4 | ❌✅✅✅ 3/4 | ✅✅✅✅ 4/4 | ✅❌❌❌ 1/4 |
| 40 | You want to know how much balance does your gift card have. Also, for your recent order, whether you used your visa, mastercard, or amex credit card. You also wonder if you can apply the gift card… | ✅✅✅✅ 4/4 | ✅✅✅❌ 3/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 42 | You just created your user id mei_patel_7272 and ordered some things, but realized you might have typed your address wrong. You want to check it, and potentially correct all order addresses and… | ❌✅✅✅ 3/4 | ❌❌❌✅ 1/4 | ✅❌❌❌ 1/4 | ❌✅❌❌ 1/4 |
| 45 | You want to exchange a robotic vacuum cleaner in your recent order for a canister based one from the same product line. When asked for order ID, provide 9502127 first. If that doesn't work,… | ✅✅✅❌ 3/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 51 | You want to return the digital camera that you received. You guess that the order number is #W8855135, but you're not 100% sure. Insist that you want to return the camera and get a refund to the… | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 53 | The bicycle you received was damaged during delivery, and you want to get a refund. You're quite frustrated because the bike was very expensive and you'd like to receive the refund as soon as… | ✅❌✅✅ 3/4 | ✅❌✅✅ 3/4 | ✅❌✅✅ 3/4 | ❌✅✅✅ 3/4 |
| 55 | You recently faced a financial issue and want to cancel or return all possible orders. First, cancel the orders that haven't arrived yet. Then, return everything from the orders that have been… | ✅✅✅✅ 4/4 | ✅❌✅✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 60 | You want to change your wireless earbuds in order W5061109 to a blue colored one. Provide all details upfront in your very first message and ask the agent to resolve as soon as possible. You want… | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ❌❌❌❌ 0/4 | ✅✅✅✅ 4/4 |
| 61 | You want to change your wireless earbuds in order W5061109 to a blue colored one. Provide all details upfront and ask the agent to resolve as soon as possible. You want the price to be the same or… | ✅✅❌✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 64 | You want to exchange the camera for the highest resolution, waterproof camera that you can get with the previous purchaced price. | ❌❌❌❌ 0/4 | ✅❌❌❌ 1/4 | ❌✅✅✅ 3/4 | ❌❌❌❌ 0/4 |
| 65 | You want to exchange the bookshelf from your most recent order for a camera that is closest but not more expensive than the price of the bookshelf. | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 |
| 70 | You recently received a helmet but you are not happy with it and want to exchange. The size is too small and you want medium, plus you want high ventilation. If multiple colors are available, you… | ✅✅❌✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ❌✅✅✅ 3/4 |
| 71 | You made some mistake and ordered an order sent to your son's address in Washington DC, and you want to modify it to your default address in Charlotte (you do not want to mention it, but it is in… | ✅✅❌❌ 2/4 | ✅✅✅✅ 4/4 | ✅❌✅✅ 3/4 | ✅❌❌❌ 1/4 |
| 74 | You recently bought a laptop, but you want to exchange it to i9 CPU. If multiple storage options are available, you prefer 256GB SSD. If multiple colors are available, you prefer silver. You also… | ✅❌✅✅ 3/4 | ✅✅❌❌ 2/4 | ✅✅✅❌ 3/4 | ✅✅❌❌ 2/4 |
| 79 | You just bought a water bottle with 500ml but you regret it, and you want to change it to the other bottle you just placed with 1000ml capacity. If the exact item is not available any more, you… | ✅❌❌❌ 1/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅❌✅❌ 2/4 |
| 86 | You want to exchange your Fleece Jacket to red color and half zipper. You also want to want to change your default address to your Washington DC address (which you do not want to reveal but is in… | ❌❌✅✅ 2/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅❌✅✅ 3/4 |
| 90 | You want to know if the digital camera you just bought is 10x zoom. If not, modify the item to 10x zoom without changing the other options. If 10x zoom is not available, cancel the order with the… | ✅✅❌✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅❌✅ 3/4 | ✅❌❌✅ 2/4 |
| 97 | You want to change your LA order to your NYC address (you prefer not to reveal it but it is in your other order). You also want to exchange Bluetooth Speaker to be the cheapest green type. Make… | ✅❌✅❌ 2/4 | ✅✅✅✅ 4/4 | ✅✅✅✅ 4/4 | ✅❌❌❌ 1/4 |
| 100 | You want to return your luggage set and get the exact same item but with red color, and return you skateboard in the same order to get a new one with features {'length': '34 inch', 'design':… | ❌❌❌❌ 0/4 | ❌❌✅❌ 1/4 | ❌❌❌✅ 1/4 | ❌❌❌❌ 0/4 |
| 101 | You just placed an order with two watches, you want to change its address to your New York address (you don't want to reveal it but it's in your other order). You also want to modify the silicone… | ❌❌❌❌ 0/4 | ❌✅✅✅ 3/4 | ✅✅❌✅ 3/4 | ✅✅✅❌ 3/4 |
| 102 | You just placed an order with two watches, you want to change its address to your New York address (you don't want to reveal it but it's in your other order). You also want to modify the silicone… | ❌✅❌❌ 1/4 | ✅❌✅❌ 2/4 | ✅✅✅✅ 4/4 | ✅❌❌✅ 2/4 |
| 108 | You want to return everything but a tablet in a recently delivered order. There is an E-Reader in the order that you want to return. | ✅❌✅✅ 3/4 | ✅✅❌✅ 3/4 | ✅✅✅✅ 4/4 | ✅✅❌❌ 2/4 |
| 111 | You want to modify the laptop order to your NYC address (you don't want to reveal it but should be in your orders profile). You also like to modify the laptop to be {'processor': 'i5', 'storage':… | ❌✅✅❌ 2/4 | ✅✅✅✅ 4/4 | ✅✅❌✅ 3/4 | ✅✅✅✅ 4/4 |